Principled and Accountable Use of Information and Communication Technologies in Humanitarian Action

About the Resolution

This resolution aims to guide the Movement in coping with the complexities of digital transformation and to stay aligned with the Fundamental Principles and its commitment to affected communities.

Rationale

  • There is an urgent need to address the challenges and risks posed by rapidly transforming digital landscape while acknowledging the opportunity for positive impacts to our humanitarian activities.​
  • The RCRC Movement and our partners already use digital technologies to help deliver our humanitarian work. ​
  • Humanitarians are more effective in their use of technology and in navigating our increasingly complex information environment when they do so responsibly and according to our Principles.

Expected Outcomes

  • Consolidate the perspectives of the Movement to advance humanitarian accountability in the digital era.​
  • Guide the Movement in navigating this complex landscape, ensuring that technology is adopted thoughtfully as the Movement pursues its humanitarian goals.​
  • Call on the Movement, partners and humanitarian ecosystem to engage in an iterative and principled approach to ensuring ICTs are successfully leveraged by National Societies and the communities they serve.

Major Themes

01

Fundamental Principles

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02

Community Engagement & Accountability

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03

Partnerships

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Frequently Asked Questions

Previous Resolutions

This resolution builds on previous resolutions on the topics of digital technology, accountability, and principled humanitarian action.

Turkey: Sanliurfa, 02 July 2015 

Computer lessons are in great demand. The days that there are no clases, students are allowed to practice their skills. 

During June 2015, some 24,000 Syrian people crossed the Akcakale border that is currently closed.  In the beginning, Turkish Red Crescent carried out energy biscuits and water distribution for then to proceed with food parcels distribution in rural and urban areas for Syrians hosted by friends and families. 

Photo: Javier Ormeno / IFRC

34IC/24/R2 is very useful, in particular for its recognition of the "essential" role of ICTs for efficient and effective humanitarian operations, its language on private technology companies, its emphasis on the importance of availability and integrity of ICTs for civilian populations in conflict, as well as its call for States and parties to armed conflict to allow and facilitate impartial humanitarian activities during armed conflict including those that rely on ICTs and to respect and protect humanitarian personnel and objects incl. with regard to ICT activities, to respect and protect humanitarian personnel and objects including with regard to ICT activities, and to establish and strengthen "contact and communication networks" to build capacities (including on ICT security, data protection) for States and components of the Movement. The resolution also recognizes several other common understandings of IHL, and encourages the ICRC to continue its work on the digital emblem for its potential use in relation to armed conflict.

CD/22/R12 reiterates commitments on processing of personal data and data protection, reaffirms "allow and facilitate" and "respect and protect" of impartial humanitarian activities offline and online, commits Movement components to taking steps on data security, data governance, and stresses the point that humanitarian data must be used for exclusively humanitarian purposes (and must not be requested for other purposes).

33IC/19/R4 anchors a common approach to the processing of personal data, privacy, data protection in restoring family links activities, and calls upon States cooperation and commitment to facilitate access to relevant data and ensure that this is not requested or used for purposes incompatible with the humanitarian nature of the work of the Movement. It is an essential complement to CD/19/R6 on the Movement's RFL Strategy 2020-2025 and recognizes the need to process personal data under the framework set out in the Restoring Family Links Code of Conduct on Data Protection.

CD/19/R1 has the agreed Movement definition of accountability and related Movement commitments on CEA in annex. This resolution and its annex are informed by the Code of Conduct for the Movement and NGOs in Disaster Relief, as well as sectoral initiatives such as the HAP standard and (its successor) the Core Humanitarian Standard on Quality and Accountability.

Webinar Series

April 30

The Fundamental Principles and the Use of ICTs in Humanitarian Action: Now and Next

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May 18

Workshop on Data Protection as a Pillar of Humanitarian Accountability

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June 11

Emerging Technology

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Key Issues

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Digital Divide

Data Protection

Artificial Intelligence & Emerging Technologies

Climate, Sustainability, and Environment

Regulatory Risks

Digital Divide

How can we better represent the digital divide within the RCRC Movement from the perspectives of accessibility, affordability, and sustainability of ICT systems? This assessment must go beyond headquarterslevel capacities and reflect the reality of a highly distributed network of more than 200,000 local branches, many of which continue to deliver humanitarian services despite lacking even basic technological infrastructure. 

A significant proportion of these lastmile branches operate with minimal or no reliable connectivity, limited hardware, and constrained technical support. Yet, they remain essential service providers within their communities. Any meaningful analysis of the digital divide must therefore account for this operational reality, rather than relying solely on indicators derived from national or headquarterslevel systems. 

This raises a critical strategic question for the Movement: what constitutes a realistic and achievable minimum standard for digital connectivity and functionality? While it may be appropriate to assess the headquarters of the three Movement components using concepts such as digital maturity, this framework becomes far less applicable at the level of local branches. For these actors, the focus must shift from maturity to minimum viable connectivity, fitforpurpose digital tools, and sustainable access models that enable core humanitarian functions without increasing operational or financial vulnerability. 

Across the Movement, there is wide variance in the level of digital transformation, connectivity and resourcing and there is similar diversity in ICT enabling environments, practices, and community digital literacy in the communities we work alongside. The digital divide is exacerbated by the fast pace changes that technology brings to humanitarian response.  

As a Movement, reducing the digital divide and system fragmentation represents a meaningful investment of time, financial resources, and institutional effort aimed at increasing efficiency through mutual collaboration across the network. When designed effectively, such investment can strengthen interoperability, reduce duplication, and enhance collective impact. At the same time, feasibility and longterm sustainability are equally critical considerations. Any digital ambitions must be grounded in what can realistically be implemented, operated, and maintained across a highly diverse and resourceconstrained network. This requires balancing standardization with flexibility, and innovation with practicality, to ensure that solutions strengthen, rather than strain, local capacities. 

Data Protection

Personal data protection has emerged as one of the most widespread frameworks to assess and evaluate the risks to people’s privacy, rights, and dignity in an increasingly data-driven world. As of 2026, more than 150 countries have passed or are in the process of passing some manner of data protection and privacy law, and international treaties and bodies have worked to establish common, minimum principles to facilitate accountability across jurisdictions. This is all the more relevant in humanitarian contexts, where the collection of personal data, including data of a sensitive nature, is a frequent and often unavoidable necessity. 

Personal data protection is therefore an essential tool to ensure respect of life and dignity, agency, of people, to ensure accountability of the entity processing such data and strengthen the trust affected people place in humanitarian organizations. That trust stems from the understanding that personal data would be used solely for humanitarian ends and that all services would be delivered in line with the Fundamental Principles. Upholding this trust requires that humanitarian activities be anchored in robust privacy and data protection frameworks.   

The humanitarian sector has responded to this imperative by adopting organizational regulatory frameworks or adhering to national legislation and adaping their working modalities accordingly. It has also developed dedicated guidance (most notably the Handbook on Data Protection in Humanitarian Action, whose third edition was endorsed by the ICRC, IFRC, UNHCR, WFP and Global Privacy Assembly) and has worked to establish common interpretations of data protection requirements.  

Data protection has also persistently been used as the key framework to hold humanitarian organizations accountable regarding their use of technology, for example, following data breaches. Data protection can be viewed as an example to follow for other less developed frameworks, and a blueprint for increasing both increased accountability and improved practice, and ultimately, better outcomes for affected people. 

Accountable handling of personal data lies at the heart of many of the Movement’s activities. The Movement welcomes the opportunities that technological progress brings for strengthening humanitarian action, while remaining acutely aware that these same advances increase the risk of unwarranted intrusion into individuals’ private lives. Protection personal data, especially in the unstable and often dangerous environments in which the Movement operates, is not a procedural formality. It is a core dimension of safeguarding people’s lives, dignity, physical and mental wellbeing, and fundamental rights, including the right to privacy. 

Data-protection

Artificial Intelligence & Emerging Technologies

Emerging Technologies

Emerging technologies bring both opportunities and challenges. Our focus should be on meeting the needs of users, whether they are volunteers or community members, rather than the technology itself. Sharing experiences and democratising access to tech knowledge is essential. 

Incorporating new and emerging technologies into humanitarian work requires careful consideration of both challenges and opportunities. Establishing ethical standards and educating staff on responsible use of new technologies is crucial to maintaining integrity and supporting our core work. We need humanitarian accountability in technology, primarily as we work with vulnerable communities. Ensuring these technologies are accessible, beneficial, and built with local communities is a significant concern. We must prioritise ethics, data governance, and continuous learning to ensure technology benefits local communities. This includes improving language accessibility, building staff and volunteer capacity, and enhancing coordination and knowledge sharing among National Societies.  

Opportunities

As is the case in all sectors, these technologies can bring benefits and opportunities to how we operate and strengthen our abilities to do so.  

Technologies like AI (Generative AI), Earth Observation (EO), VR/AR, robotics, quantum computing, and blockchain offer significant potential to our work, from improving communication to responding and identifying needs. 

Appropriate partnering with research institutions and technology companies can be essential for effectively navigating and leveraging these advancements. Furthermore, emerging technologies can aid in localising support and reducing headquarters costs.   

As these technologies become embedded within society, expectations that we too will provide similar experiences in how communities can engage with us will shift, for example, how communities can find out more about how to locate us for support during an emergency or to interact with a chatbot to plan for their own resilience in the event of flooding.  

Risks

AI and emerging technologies are not without risks, they carry the familiar risks of technologies such as data protection and infrastructure security but can also bring new risks, some of which we have less experience with or an ability to foresee until the technology is in use. Social media for instance when adoption was low and user bases were restricted, carried fewer risks than it does today.  

The implications of AI model rollouts as they are today include a risk that we will get locked into unchangeable systems that use world-view biased AI models to automate tasks - such as pest control in agriculture, or streamlined fossil fuel extraction -  that will make changing highly polluting sectors into more sustainable sectors very challenging. Once automated and embedded there is a fossil fuel lock in, more complex than the systems we are facing today, as the fundamental logic behind such systems would no longer be in the hands of policy change and advocacy, outsourced instead to machines. 

These risks both known and those yet unknown must be considered carefully when we take decisions about the use of technology and should inform the approach we take when engaging with stakeholders both within and beyond our sector.  

Turkey: Sanliurfa, 02 July 2015 

Computer lessons are in great demand. The days that there are no clases, students are allowed to practice their skills. 

During June 2015, some 24,000 Syrian people crossed the Akcakale border that is currently closed.  In the beginning, Turkish Red Crescent carried out energy biscuits and water distribution for then to proceed with food parcels distribution in rural and urban areas for Syrians hosted by friends and families. 

Photo: Javier Ormeno / IFRC

Climate, Sustainability and Environment

All the data collected during the monitoring survey are directly filled in a mobile phone and sent everyday to the server.

Regulatory Risks

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Beyond the field of data protection, the state of regulation of technologies and technology providers is fragmented. Several States and organisations have, to varying degrees and on different aspects of technology, adopted regulatory measures – ranging from legislation to executive measures – that impact different facets of the use of ICTs in humanitarian work. 

Some legislations regulate particular technologies, such as AI, while other types of regulatory measures impact on the availability of particular technologies in certain countries, regions or contexts. Moreover, certain legislations affect how data is handled and with whom it is shared. For instance, some legislations might authorise access of national authorities to data handled by providers of certain technologies or services. 

As Movement components working globally are subject to different domestic or regional legislations, staff should be equipped to understand legal implications of their technology choices, and by extension, the impacts on the data of people the Movement seeks to protect and empower. Open source technologies can, if employed accordingly, provide greater control over data and systems. 

Relevant Resources

Operational Examples

Lebanon

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Kenya

Kenya Red Cross Society launched a Data and Digital Transformation Strategy 2024-2028 which focuses on six strategic pillars for responsible and accountable use of ICTs

Australia

Humanitech, an initiative of the Australian Red Cross, has developed a series of principles for designing technology to put humanitarian principles at the forefront.

Iceland

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The Netherlands

The Netherlands Red Cross has completed work on Data & Digital Responsibility (including AI) as an existing example of principled operationalization. 

Voices from the Movement

"Technology is moving fast and ​we’re not catching it."

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Manager
MENA Region

Digital can be quite powerful in terms of how it can enhance things and make it efficient. But we just need to make sure that we're still keeping that human aspect at the center of it. It enables, it doesn't take over and drive things​.

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Digital Volunteering Focus Group
MENA Region

It is important to also  acknowledge the experience that  volunteers have, even though it's  not like a formal experience in the field. But we are out there. We go to the communities. We  understand how it works.

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Volunteer
Americas Region

Predictive analytics is very important for activities like fundraising -  how we can personalize, engage with our donors and personalize the experience of the donors through data and AI?

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Volunteer
Asia Pacific Region

The market is demanding another level of experience. The volunteers, our members, partners, the general public. They're expecting quality digital experiences.

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Manager
Europe Region

Over the last few years, ​technology has been more of ​an enabler. But also being ​more of a constrainer and ​barrier thing, like it's a double-​edged sword.​

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Staff Member
Europe Region

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