About the Resolution
This resolution aims to guide the Movement in coping with the complexities of digital transformation and to stay aligned with the Fundamental Principles and its commitment to affected communities.
Rationale
- There is an urgent need to address the challenges and risks posed by rapidly transforming digital landscape while acknowledging the opportunity for positive impacts to our humanitarian activities.
- The RCRC Movement and our partners already use digital technologies to help deliver our humanitarian work.
- Humanitarians are more effective in their use of technology and in navigating our increasingly complex information environment when they do so responsibly and according to our Principles.
Expected Outcomes
- Consolidate the perspectives of the Movement to advance humanitarian accountability in the digital era.
- Guide the Movement in navigating this complex landscape, ensuring that technology is adopted thoughtfully as the Movement pursues its humanitarian goals.
- Call on the Movement, partners and humanitarian ecosystem to engage in an iterative and principled approach to ensuring ICTs are successfully leveraged by National Societies and the communities they serve.
Major Themes
01
Fundamental Principles
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02
Community Engagement & Accountability
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03
Partnerships
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Frequently Asked Questions
Previous Resolutions
This resolution builds on previous resolutions on the topics of digital technology, accountability, and principled humanitarian action.
34IC/24/R2 is very useful, in particular for its recognition of the "essential" role of ICTs for efficient and effective humanitarian operations, its language on private technology companies, its emphasis on the importance of availability and integrity of ICTs for civilian populations in conflict, as well as its call for States and parties to armed conflict to allow and facilitate impartial humanitarian activities during armed conflict including those that rely on ICTs and to respect and protect humanitarian personnel and objects incl. with regard to ICT activities, to respect and protect humanitarian personnel and objects including with regard to ICT activities, and to establish and strengthen "contact and communication networks" to build capacities (including on ICT security, data protection) for States and components of the Movement. The resolution also recognizes several other common understandings of IHL, and encourages the ICRC to continue its work on the digital emblem for its potential use in relation to armed conflict.
CD/22/R12 reiterates commitments on processing of personal data and data protection, reaffirms "allow and facilitate" and "respect and protect" of impartial humanitarian activities offline and online, commits Movement components to taking steps on data security, data governance, and stresses the point that humanitarian data must be used for exclusively humanitarian purposes (and must not be requested for other purposes).
33IC/19/R4 anchors a common approach to the processing of personal data, privacy, data protection in restoring family links activities, and calls upon States cooperation and commitment to facilitate access to relevant data and ensure that this is not requested or used for purposes incompatible with the humanitarian nature of the work of the Movement. It is an essential complement to CD/19/R6 on the Movement's RFL Strategy 2020-2025 and recognizes the need to process personal data under the framework set out in the Restoring Family Links Code of Conduct on Data Protection.
CD/19/R1 has the agreed Movement definition of accountability and related Movement commitments on CEA in annex. This resolution and its annex are informed by the Code of Conduct for the Movement and NGOs in Disaster Relief, as well as sectoral initiatives such as the HAP standard and (its successor) the Core Humanitarian Standard on Quality and Accountability.
Webinar Series
April 30
The Fundamental Principles and the Use of ICTs in Humanitarian Action: Now and Next
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May 18
Workshop on Data Protection as a Pillar of Humanitarian Accountability
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June 11
Emerging Technology
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Key Issues
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Digital Divide
Access to Internet
2.6 billion people globally are without internet access
Global North v South
93% of people in high income countries use the internet compared with 27% in low income countries
Access v Quality
High income countries have 84% 5G coverage compared to 4% coverage in low income countries.
Affordability Gap
People in low income countries can oay up to 19 times more for mobile data. Urban v Rural divide: 83% urban v 48% rural.
Artificial Intelligence & Inequality
What are we witnessing in the AI era compared to previous technological shifts in history?
How can we better represent the digital divide within the RCRC Movement from the perspectives of accessibility, affordability, and sustainability of ICT systems? This assessment must go beyond headquarters‑level capacities and reflect the reality of a highly distributed network of more than 200,000 local branches, many of which continue to deliver humanitarian services despite lacking even basic technological infrastructure.
A significant proportion of these last‑mile branches operate with minimal or no reliable connectivity, limited hardware, and constrained technical support. Yet, they remain essential service providers within their communities. Any meaningful analysis of the digital divide must therefore account for this operational reality, rather than relying solely on indicators derived from national or headquarters‑level systems.
This raises a critical strategic question for the Movement: what constitutes a realistic and achievable minimum standard for digital connectivity and functionality? While it may be appropriate to assess the headquarters of the three Movement components using concepts such as digital maturity, this framework becomes far less applicable at the level of local branches. For these actors, the focus must shift from maturity to minimum viable connectivity, fit‑for‑purpose digital tools, and sustainable access models that enable core humanitarian functions without increasing operational or financial vulnerability.
Across the Movement, there is wide variance in the level of digital transformation, connectivity and resourcing and there is similar diversity in ICT enabling environments, practices, and community digital literacy in the communities we work alongside. The digital divide is exacerbated by the fast pace changes that technology brings to humanitarian response.
As a Movement, reducing the digital divide and system fragmentation represents a meaningful investment of time, financial resources, and institutional effort aimed at increasing efficiency through mutual collaboration across the network. When designed effectively, such investment can strengthen interoperability, reduce duplication, and enhance collective impact. At the same time, feasibility and long‑term sustainability are equally critical considerations. Any digital ambitions must be grounded in what can realistically be implemented, operated, and maintained across a highly diverse and resource‑constrained network. This requires balancing standardization with flexibility, and innovation with practicality, to ensure that solutions strengthen, rather than strain, local capacities.
Data Protection
Personal data protection has emerged as one of the most widespread frameworks to assess and evaluate the risks to people’s privacy, rights, and dignity in an increasingly data-driven world. As of 2026, more than 150 countries have passed or are in the process of passing some manner of data protection and privacy law, and international treaties and bodies have worked to establish common, minimum principles to facilitate accountability across jurisdictions. This is all the more relevant in humanitarian contexts, where the collection of personal data, including data of a sensitive nature, is a frequent and often unavoidable necessity.
Personal data protection is therefore an essential tool to ensure respect of life and dignity, agency, of people, to ensure accountability of the entity processing such data and strengthen the trust affected people place in humanitarian organizations. That trust stems from the understanding that personal data would be used solely for humanitarian ends and that all services would be delivered in line with the Fundamental Principles. Upholding this trust requires that humanitarian activities be anchored in robust privacy and data protection frameworks.
The humanitarian sector has responded to this imperative by adopting organizational regulatory frameworks or adhering to national legislation and adaping their working modalities accordingly. It has also developed dedicated guidance (most notably the Handbook on Data Protection in Humanitarian Action, whose third edition was endorsed by the ICRC, IFRC, UNHCR, WFP and Global Privacy Assembly) and has worked to establish common interpretations of data protection requirements.
Data protection has also persistently been used as the key framework to hold humanitarian organizations accountable regarding their use of technology, for example, following data breaches. Data protection can be viewed as an example to follow for other less developed frameworks, and a blueprint for increasing both increased accountability and improved practice, and ultimately, better outcomes for affected people.
Accountable handling of personal data lies at the heart of many of the Movement’s activities. The Movement welcomes the opportunities that technological progress brings for strengthening humanitarian action, while remaining acutely aware that these same advances increase the risk of unwarranted intrusion into individuals’ private lives. Protection personal data, especially in the unstable and often dangerous environments in which the Movement operates, is not a procedural formality. It is a core dimension of safeguarding people’s lives, dignity, physical and mental wellbeing, and fundamental rights, including the right to privacy.
Artificial Intelligence & Emerging Technologies
Climate, Sustainability and Environment
Regulatory Risks
Beyond the field of data protection, the state of regulation of technologies and technology providers is fragmented. Several States and organisations have, to varying degrees and on different aspects of technology, adopted regulatory measures – ranging from legislation to executive measures – that impact different facets of the use of ICTs in humanitarian work.
Some legislations regulate particular technologies, such as AI, while other types of regulatory measures impact on the availability of particular technologies in certain countries, regions or contexts. Moreover, certain legislations affect how data is handled and with whom it is shared. For instance, some legislations might authorise access of national authorities to data handled by providers of certain technologies or services.
As Movement components working globally are subject to different domestic or regional legislations, staff should be equipped to understand legal implications of their technology choices, and by extension, the impacts on the data of people the Movement seeks to protect and empower. Open source technologies can, if employed accordingly, provide greater control over data and systems.
Relevant Resources
Movement Strategies & Policies
Guidance Documents
Academic Research
Other Resources
Operational Examples
Voices from the Movement
"Technology is moving fast and we’re not catching it."
Manager
MENA Region
Digital can be quite powerful in terms of how it can enhance things and make it efficient. But we just need to make sure that we're still keeping that human aspect at the center of it. It enables, it doesn't take over and drive things.
Digital Volunteering Focus Group
MENA Region
It is important to also acknowledge the experience that volunteers have, even though it's not like a formal experience in the field. But we are out there. We go to the communities. We understand how it works.
Volunteer
Americas Region
Predictive analytics is very important for activities like fundraising - how we can personalize, engage with our donors and personalize the experience of the donors through data and AI?
Volunteer
Asia Pacific Region
The market is demanding another level of experience. The volunteers, our members, partners, the general public. They're expecting quality digital experiences.
Manager
Europe Region
Over the last few years, technology has been more of an enabler. But also being more of a constrainer and barrier thing, like it's a double-edged sword.
Staff Member
Europe Region
Working Group members: