British Red Cross- Accountability to Beneficiary Framework

The British Red Cross has developed a Framework on how to present accountability to beneficiaries. Objectives include providing information that is timely and accessible, and ultimately enable stakeholders to make informed decisions about if, how, and when, to engage with us and our programmes. Things to consider is what information should be provided, when it is made available and how it will be made available. 

British Red Cross- Accountability to Beneficiary Framework
http://www.alnap.org/resource/5786.aspx