Humanitarian Service Points Toolkit

Humanitarian Service Points Toolkit

guidance to support National Societies and partners to establish and operate HSPs

Humanitarian Service Points (HSPs) are designed to create a safe and welcoming space for migrants to receive services at key points on migration routes.

This digital Humanitarian Service Points toolkit is designed as modules, while the full toolkit can be downloaded to be read through in its entirety. Each section of this toolkit contains the key things programme designers, staff, and volunteers should think about, including cross-cutting issues. 




Key Learnings

Case Studies

Check Lists

HSP's are an expression and fulfillment of Humanitarian Principles. Assistance at HSPs is provided based on the principle of humanity, and delivered impartially, on the basis of need alone and irrespective of migration status or other considerations. HSPs operate independently of government or other influence and demonstrate neutrality in situations where migration may be politically sensitive. This means HSPs take no position on a migrant's presence in the country but are concerned only with the need for assistance and protection.

Why a toolkit for Humanitarian Service Points?

Migrants may have a variety of complex needs. They may struggle to access assistance or to feel safe. Support can be made even more complicated by the politicisation of migration, xenophobia, and instrumentalisation and criminalisation of assistance to migrants.

All of these risks are also affected by gender, age, ability, language, appearance, and other factors. This includes migrants’ own strategies for self-protection, which may involve making themselves as invisible as possible.

In this challenging context, National Red Cross and Red Crescent Societies and partners provide a wide range of assistance and protection services to migrants based on need. They also provide a safe and welcoming space for migrants to receive these services at key points on their migration routes. 

This helps fulfill core commitments of the IFRC Global Strategy on Migration, as well as support realisation of the commitments of States under the Global Compact for Safe, Orderly, and Regular Migration.

HSPs have become an important tool in helping National Societies provide this support. This toolkit provides guidance to support National Societies and partners to learn, design, build, and operate HSPs to help meet the specific needs of migrants. 

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1. Learn

What is a Humanitarian Service Point?


3. Build

Implementation: Getting Started

PAC Montebello Orientación

2. Design

Negotiating political and social space


4. Operate

Implementation: Programmes and Accountability


Action for Migrants: Route-based Assistance

Communication, Engagement and Accountability

Humanitarian Service Point

International Committee of the Red Cross

International Federation of Red Cross and Red Crescent Societies

International Organization for Migration

Mental Health and Psychosocial Support

National Societies

Psychological First Aid

Protection, Gender and Inclusion

(Prevention of) Sexual Exploitation and Abuse

Red Cross and Red Crescent

Restoring Family Links

Sexual and Gender-Based Violence

World Health Organisation

United Nations High Commissioner for Refugees

United Nations Children’s Fund

Youth as Agents of Behavioural Change

GDPC Logo Centered Final RGB (for web PPT Word docs)