Beneficiary communication was one of the most important tools directly after the earthquake that shook Haiti at a magnitude of 7.0 Mw on 12 January 2010. It allowed vulnerable communities to receive information that they needed most, as quickly and a...

This IFRC lessons learned report documents the experiences and recommendations emerging from beneficiary communication and accountability (BCA) programmes across three major disaster operations: the 2004 Asian tsunami response in Aceh, Indonesia; the...

This case study illustrates how Strengthening Participatory Organization (SPO), a Pakistani NGO, worked alongside the Popular Engagement Policy Lab (PEPL) and Raabta Consultants to implement a Complaints and Response Mechanism (CRM) using FrontlineSM...

This evaluation assesses the impact of beneficiary communication activities conducted during the Haiti Earthquake Operation from January 2010 onward. Drawing on 626 individual interviews, 19 focus group discussions, key informant interviews, and fiel...

This IFRC briefing note provides an overview of beneficiary communications as a strategic approach to connecting humanitarian programming with affected populations. It defines beneficiary communications as a cross-cutting function that spans the full...

Approximately one year after the 2004 tsunami decimated Aceh province in Indonesia, it was decided that more needed to be done when it comes to communicating with those that were falling through the gaps. Thus, the Community Outreach Program (COP) wa...

An article by Amir Murtaza published by the Asian Human Rights Commission on the interests and capabilities of children to paly a role in decision-making related to development plans for their schools, playgrounds, and streets. In the last ten years,...

The Sendai Report argues that the practice of disaster risk management (DRM) is a defining characteristic of resilient societies, and should therefore be integrated– or ‘mainstreamed’–into all aspects of development. The report outlines how t...

PEER is a regional training program initiated in 1998 by the U.S. Agency for International Development’s, Office of U.S. Foreign Disaster Assistance (USAID/OFDA) to strengthen disaster response capacities in Asia. PEER builds on a similar program t...