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Communication As Aid

Beneficiary Communication and Accountability: A responsibility, not a choice

The combination of rapid urbanization and population growth, alongside the proliferation of short message service (SMS) and internet based technology, making it possible for communities to publicize how they are being affected by our actions have changedthe humanitarian landscape. Though information and mobile phone technology had been growing in the years before 2010, the Haiti […]

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Sending a Message of Accountability: SMS Helps Improve Services after Pakistan Floods

This case study illustrates how Strengthening Participatory Organization (SPO), a Pakistani NGO, worked alongside the Popular Engagement Policy Lab (PEPL) and Raabta Consultants to implement a Complaints and Response Mechanism (CRM) using FrontlineSMS after the 2011 monsoon flooding in Sindh, Pakistan. Sending a Message of Accountability: SMS Helps Improve Services after Pakistan Floods http://www.frontlinesms.com/wp-content/uploads/2013/07/frontlineSMS_Pakistan_Floods_280513.pdf

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Haiti: Earthquake 2010

Beneficiary communication was one of the most important tools directly after the earthquake that shook Haiti at a magnitude of 7.0 Mw on 12 January 2010. It allowed vulnerable communities to receive information that they needed most, as quickly and as efficiently as possible. There were several different media channels that were utilized after the

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Beneficiary Communications Evaluation: Haiti Earthquake Operation 2011

Providing evidence of the impact of beneficiary communications is incredibly difficult. Reports focus on the information disseminated and numbers of people reached but what are people doing with the information is often the missing link. This evaluation goes some way to trying to answer this question. Nearly 70% of people interviewed changed something in their

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