Sending a Message of Accountability: SMS Helps Improve Services after Pakistan Floods

This case study illustrates how Strengthening Participatory Organization (SPO), a Pakistani NGO, worked alongside the Popular Engagement Policy Lab (PEPL) and Raabta Consultants to implement a Complaints and Response Mechanism (CRM) using FrontlineSMS after the 2011 monsoon flooding in Sindh, Pakistan.

Sending a Message of Accountability: SMS Helps Improve Services after Pakistan Floods
http://www.frontlinesms.com/wp-content/uploads/2013/07/frontlineSMS_Pakistan_Floods_280513.pdf

Are you sure you want to delete this "resource"?
This item will be deleted immediately. You cannot undo this action.

Related Resources

Report
22 Sep 2017
“Update on OASIS EM TC Work”presented September 21, 2017by Elysa Jones
Tags: Report, Early Warning Systems
Case Study, Report
18 May 2015
Viet Nam is prone to many different types of natural hazards. They are mainly hydro-meteorological, such as recurring floods and storms, but also include low to moderate risks of droughts, earthquakes, tsunamis, forest fires, cold and heat waves, and...
Tags: Case Study, Report, Disaster Law
Video
21 Nov 2014
Rohan Hamden, Director Sustainability & Industry Partnerships, Government of South Australia and Adam Gray, Director Environment, Local Government Association of South Australia discuss the Climate Change Adaptation Good Practice project in Sout...
Tags: Video, Climate Change Adaptation