Sending a Message of Accountability: SMS Helps Improve Services after Pakistan Floods

This case study illustrates how Strengthening Participatory Organization (SPO), a Pakistani NGO, worked alongside the Popular Engagement Policy Lab (PEPL) and Raabta Consultants to implement a Complaints and Response Mechanism (CRM) using FrontlineSMS after the 2011 monsoon flooding in Sindh, Pakistan.

Sending a Message of Accountability: SMS Helps Improve Services after Pakistan Floods
http://www.frontlinesms.com/wp-content/uploads/2013/07/frontlineSMS_Pakistan_Floods_280513.pdf

Are you sure you want to delete this "resource"?
This item will be deleted immediately. You cannot undo this action.

Related Resources

Case Study
06 Jun 2018
Early warning systems (EWS) are recognized in both the Hyogo Framework for Disaster Reduction (2005-2015) and the Sendai Framework for Disaster Risk Reduction (2015-2030) as an important element of disaster risk reduction and hence to the achievement...
Tags: Case Study, Early Warning Systems
Video
09 Jan 2015
A Vietnamese Recipe for a Food System that Works.What is a sustainable food system? One Vietnamese model harnesses tradition and bolsters that with technology and the right policy mix: ‘V-A-C’ farming. It’s a no-waste system integra...
Tags: Video, Livelihoods and Food Security
Guidance material
27 Oct 2013
The Great ShakeOut is a once a year earthquake drill first held in California in 2008 to raise awareness across all segments of the community. Participation has since spread around the globe and an increasing numebr of communities take part every yea...
Tags: Guidance material, Earthquake
Scroll to Top