Beneficiary Communications

The Red Cross Red Crescent Movement believes communities need and deserve to have information that affects their future, both before and after a disaster. As in everyday life, communities make decisions based on the best possible information available to them at the given time. Sharing useful information with affected populations in languages they understand, through media and technology they trust, can be a life-saving resource.

The dialogue between affected communities and humanitarian organisations can also improve service delivery. This dialogue gives a voice to individuals, helping organisations understand their needs and concerns. It is essential to open lines of communication with all survivors, but particularly the most vulnerable; women, children and the elderly who often face difficulty accessing information.

Effective two-way dialogue with survivors of such a disaster is as critical as the delivery of aid itself. Not having systems in place to receive and communicate important, often life-saving messages, can be detrimental to relief efforts. In the absence of good two-way communication, disaster-affected communities may become disempowered and humanitarian actors miss out on a valuable perspective that can improve the way they deliver services.

– IFRC, 2013

Are you sure you want to delete this "resource"?
This item will be deleted immediately. You cannot undo this action.

Related Resources

Video
23 Mar 2015
We all have a choice. The question is “what’s yours”? Because it’s not going to be over until we’re at zero cases of Ebola. And to get to a number like zero, we all need to do something. Help make a difference by sharing you...
Tags: Video, Communicable Disease
Video
17 Dec 2014
Lévaluation de la vulnérabilité et des capacités (EVC) est une procédure essentielle qui vise à déterminer les points forts et les faiblesses des Sociétés nationales en matière de gestion des catastrophes.  Cette procédure aide la Fédér...
Tags: Video
Video
17 Apr 2015
Tropical typhoons, also known as cyclones or hurricanes, are a fierce combination of powerful rotational winds and torrential rainfall. These powerful storms often destroy or seriously weaken buildings and can cause huge waves that result in floods b...
Tags: Video, Hurricane / Typhoon / Cyclone