In recent years, chatbots have offered humanitarian operations the possibility to automate personalised engagement and support, inform tailored programme design and gather and share information at a large scale. However, adopting a chatbot is never...
RMMS/Danish Refugee Council (2016): Getting to Europe the ‘WhatsApp’ way.The use of ICT in contemporary mixed migration flows to Europe. The use of Information and Communication Technologies (ICTs) and social media became a key characteristic ...
This is the presentation by Marcello Marzoli and Umberto Rosini on 29 September, 2020, at the CAP Implementation Workshop hosted by ITU as a video conference.