Guidelines for the use of new media by public and private organisations before, during and after crises

This report provides guidelines for public and private organisations regarding the use of social media in crisis situations. The aim of these guidelines are to advance social media usage by both citizens and organisations during crises in order to improve crisis management activities and, to also enhance the safety and security of citizens. Within this document, a distinction is made between guidelines for public and private organisations. This has been done because public and private organizations may have different tasks, responsibilities and stakes during a crisis situation. In addition, the guidelines are divided into five different categories. 1) Promotion of new media before crisis situations. 2) Communicating with citizens via new media during crises. 3) Communicating with citizens via new media after crises 4) Using information from new media in crisis management activities. 5) Implications for the organisation of crisis management activities. 

 

Guidelines for the use of new media by public and private organisations before, during and after crises
http://www.cosmic-project.eu/sites/default/files/deliverables/Deliverable%20D6.2.1%20final%20version.pdf

Are you sure you want to delete this "resource"?
This item will be deleted immediately. You cannot undo this action.

Related Resources

Guidance material, Other type of resource, Training material
27 Jul 2017
Esta guía ofrece mensajes fundamentales para el ejercicio de la función auxiliar con los poderes públicos, los cuales pueden ser utilizados en desarrollo de campañas, entrenamiento, ejercicios, entre otros. Resulta un material que utilizado de ma...
Tags: Guidance material, Other type of resource, Training material, Disaster Law
Guidance material, Report, Research
24 Oct 2020
Least Protected, Most Affected: Migrants and refugees facing extraordinary risks during the COVID-19 pandemic was officially launched for an external audience in Geneva today (10 September) by IFRC President, Francesco Rocca. Speaking to journal...
Tags: Guidance material, Report, Research, COVID-19 (Coronavirus)
Guidance material
24 Jun 2014
Facts and preparedness tips on fire smoke alarms. 
Tags: Guidance material, House fire