Sending a Message of Accountability: SMS Helps Improve Services after Pakistan Floods

This case study illustrates how Strengthening Participatory Organization (SPO), a Pakistani NGO, worked alongside the Popular Engagement Policy Lab (PEPL) and Raabta Consultants to implement a Complaints and Response Mechanism (CRM) using FrontlineSMS after the 2011 monsoon flooding in Sindh, Pakistan.

Sending a Message of Accountability: SMS Helps Improve Services after Pakistan Floods
http://www.frontlinesms.com/wp-content/uploads/2013/07/frontlineSMS_Pakistan_Floods_280513.pdf

Are you sure you want to delete this "resource"?
This item will be deleted immediately. You cannot undo this action.

Related Resources

Report
13 Apr 2016
This report makes the case that a unified effort of business partnership is needed to effectively manage the unexpected difficulties that arise as a result of disasters. It presents some strategies and best practices companies have implemented for de...
Tags: Report, Business Preparedness, Post-Disaster Recovery
Case Study
04 Nov 2014
Within the first 24 to 72 hours after a disaster, local communities are on the front-line of emergency response. Depending on location and scale of emergency, response time may vary.   As this Case Study explores, communities’ confidence to re...
Tags: Case Study
Report
16 Jan 2014
The Concept Note for the ALNAP’s 29th Annual Meeting on  11-13 March, 2014 in Addis Ababa, Ethiopia. ALNAP http://www.alnap.org/meeting2014
Tags: Report, Communication As Aid
Scroll to Top