The joint ALNAP-CDA action-research included case studies in Darfur (World Vision), Pakistan (IOM), and Haiti (IFRC) as well as highlights and showcases about feedback practices at Oxfam America, Save the Children and Catholic Relief Services. There is a method paper, an extensive literature review, the main study and a guidance document has been translated into French, Spanish and Arabic. The findings and guidance points are applicable for a variety of operational and programmatic contexts.