Willing and able: Building a crisis resilient workforce

This report sets out the findings from ground-breaking research into the likely variations in human and organizational response to extreme crisis events and the steps organizations should take both before and during such events to create a more crisis resilient workforce. It addresses the willingness of employees to report to work under various crisis scenarios and builds on surveys, focus groups based on scenarios, and interviews.

The research, focused on the core question, “If your are able to get to work during an extreme event, would you be willing to do so?,” revealed that willingness to report to work tended to decrease as potential risk to respondents increased. It has also identified a number of important factors that contribute to this potential absenteeism.

Based on these findings, a “Crisis Resilient Workforce Model” which provides guidance on how to facilitate employee return to work in a crisis, is developed, with particular attention to involving employees in crisis planning, communication, and incenting attendance.

Are you sure you want to delete this "resource"?
This item will be deleted immediately. You cannot undo this action.
File Name File Size Download
willing_and_able_-_building_resilience.pdf 874 KB

Related Resources

Guidance material
12 Feb 2014
Given the size of the urban poor population, a major challenge confronting development agencies, policymakers and social actors concerned with addressing poverty is how to provide better access to secure tenure and housing. tools and strategies t...
Tags: Guidance material, Urban Risk Reduction
Guidance material
22 Oct 2020
Guidance from the Inter-Agency task team to address HIV in humanitarian emergencies, in recognition that responding to COVID-19 will put significant pressure on already weak health systems, potentially resulting in serious disruptions in HIV care and...
Tags: Guidance material, COVID-19 (Coronavirus)
Research
15 Jan 2018
Resilience: rising to the challenge in coastal regions Coastal areas offer unique opportunities and challenges. The dynamics of the physical processes (from the daily tides to the ever-changing morphology) form the backdrop to some of the world’s m...
Tags: Research, Business Continuity Program, Capacity Building for Disaster Risk Management, Climate Change Adaptation, Early Warning Systems, Earthquake, Flood, Hurricane / Typhoon / Cyclone, Resilience, Tsunami