beneficiary communication

Working with people and communities in urban humanitarian crises- ALNAP

This Working Paper explores the topic of working with urban populations and communities. It draws on practical challenges and approaches in relation to targeting and communication with urban populations, and in the mobilisation of urban communities. The paper was informed by a literature review, as well as ALNAP’s ongoing urban webinar series and Community of Practice discussions, which […]

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Enacting Humanitarian Culture: How Technical Communication Facilitates Successful Humanitarian Work

Purpose: Technical communicators should look beyond for-profit industry to develop a fuller understanding of how technical communication can support, enable, and constitute successful work practices. To illustrate, we report a subset of findings regarding how technical and professional communication supports successful humanitarian work. Method: We conducted a three-phase longitudinal study of an international humanitarian organization. In Phases 1 and 2,

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Beneficiary communication, Managing expectations and building trust: A Maldives case study

The International Federation of the Red Cross and Red Crescent Societies is working to assist the Maldives to recover from the destruction caused by the December 2004, Indian Ocean Tsunami. In May 2006, with technical support from the South Asia Regional Office, a programme was designed to consolidate the beneficiary list for the Federation’s largest

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