As part of the ongoing close collaboration between OCHA and QCRI, regular conversations on how to improve crisis computing have taken place over the past few years. In May 2014, members of OCHA and QCRI met in Doha to discuss our ongoing efforts ...

Social media presents new vehicles for interactive communication and user-generated content using an array of Web- and mobile-based tools. As a result, platforms such as Facebook and Twitter are widely used around the world for entertainment but th...

This session explores proven methods of communication through social media that could be utilized when traditional media methods are not available. A case review of San Diego’s response to the Southern California power outage in 2011 will be co...

The purpose of this paper is to show how Social Media can be used to support an effective disaster response. The research comes primarily from news articles, academic articles, and Federal Emergency Management Agency (FEMA) reports. Contained in th...

Talk by Santa Fe Institut by Leysia Palen

A presentation by CFA (Country Fire Authority) Digital Media Manager, Martin Anderson on the integration of social media into emergency service procedures in Victoria, Australia. The social media integration work was awarded the 2012 Australian Gover...

Panel and roundtable discussion that featured findings and recommendations from the CNA report, 2011 Social Media + Emergency Management Camp: Transforming the Response Enterprise. 

This report summarizes how social media have been used by emergency management officials and agencies. It also examines the potential benefits, as well as the implications, of using social media in the context of emergencies and disasters.    Bru...

This report highlights the changing landscape of risk and crisis communications and in particular how social media can be a beneficial tool, but also create challenges for crisis managers. It explores different practices of risk and crisis communic...