In 2002-03 UPS, the Points of Light Foundation & Volunteer Center National Network, FEMA and the National Voluntary Organizations Active in Disaster (NVOAD) coalition convened a set of partner organizations to review the challenges and opportunities associated with disaster volunteering; develop preliminary recommendations and action steps for addressing the challenges of spontaneous volunteers; and secure commitment from participating organizations to work toward the recommendations proposed.

This resource guide captures the learning and recommendations from this series of events.

UPS, the Points of Light Foundation, and the National Voluntary Organizations Active in Disaster (NVOAD), 2003.

Online version of guide
http://www.fema.gov/pdf/donations/ManagingSpontaneousVolunteers.pdf