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Enacting Humanitarian Culture: How Technical Communication Facilitates Successful Humanitarian Work

Purpose: Technical communicators should look beyond for-profit industry to develop a fuller understanding of how technical communication can support, enable, and constitute successful work practices. To illustrate, we report a subset of findings regarding how technical and professional communication supports successful humanitarian work. Method: We conducted a three-phase longitudinal study of an international humanitarian organization. In Phases 1 and 2, […]

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Communications Support Guide: Fact Sheet, Case Study, Human-Interest Story, Newsletter

Versión en español sigue abajo The Regional Delegation of the American Red Cross in Latin America and the Caribbean works to ensure effective documentation of our programing in the region and to ensure that we communicate our key messages across different audiences. To this end, the communications team has developed a support guide that sets

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IFRC Beneficiary Communications: Community Engagement, Mobile Technology, and Accountability in Disaster Response

This IFRC briefing note provides an overview of beneficiary communications as a strategic approach to connecting humanitarian programming with affected populations. It defines beneficiary communications as a cross-cutting function that spans the full disaster management cycle — from preparedness and early warning through response and recovery — and positions it as both a community engagement

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Beneficiary Communications Evaluation: Haiti Earthquake Operation 2011

This evaluation assesses the impact of beneficiary communication activities conducted during the Haiti Earthquake Operation from January 2010 onward. Drawing on 626 individual interviews, 19 focus group discussions, key informant interviews, and field observation across ten sites in and around Port-au-Prince, it examines how Haitian beneficiaries used, perceived, and responded to Red Cross communication tools

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Beneficiary Communication and Accountability: A responsibility, not a choice

This IFRC lessons learned report documents the experiences and recommendations emerging from beneficiary communication and accountability (BCA) programmes across three major disaster operations: the 2004 Asian tsunami response in Aceh, Indonesia; the 2010 Haiti earthquake; and the 2010 Pakistan floods. Drawing on field interviews, workshops, and programme evaluations, the report makes the case that communicating

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Sending a Message of Accountability: SMS Helps Improve Services after Pakistan Floods

This case study illustrates how Strengthening Participatory Organization (SPO), a Pakistani NGO, worked alongside the Popular Engagement Policy Lab (PEPL) and Raabta Consultants to implement a Complaints and Response Mechanism (CRM) using FrontlineSMS after the 2011 monsoon flooding in Sindh, Pakistan. Sending a Message of Accountability: SMS Helps Improve Services after Pakistan Floods http://www.frontlinesms.com/wp-content/uploads/2013/07/frontlineSMS_Pakistan_Floods_280513.pdf

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