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Enacting Humanitarian Culture: How Technical Communication Facilitates Successful Humanitarian Work

Purpose: Technical communicators should look beyond for-profit industry to develop a fuller understanding of how technical communication can support, enable, and constitute successful work practices. To illustrate, we report a subset of findings regarding how technical and professional communication supports successful humanitarian work. Method: We conducted a three-phase longitudinal study of an international humanitarian organization. In Phases 1 and 2, […]

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Communications Support Guide: Fact Sheet, Case Study, Human-Interest Story, Newsletter

Versión en español sigue abajo The Regional Delegation of the American Red Cross in Latin America and the Caribbean works to ensure effective documentation of our programing in the region and to ensure that we communicate our key messages across different audiences. To this end, the communications team has developed a support guide that sets

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Beneficiary Communications Evaluation: Haiti Earthquake Operation 2011

Providing evidence of the impact of beneficiary communications is incredibly difficult. Reports focus on the information disseminated and numbers of people reached but what are people doing with the information is often the missing link. This evaluation goes some way to trying to answer this question. Nearly 70% of people interviewed changed something in their

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Beneficiary Communication and Accountability: A responsibility, not a choice

The combination of rapid urbanization and population growth, alongside the proliferation of short message service (SMS) and internet based technology, making it possible for communities to publicize how they are being affected by our actions have changedthe humanitarian landscape. Though information and mobile phone technology had been growing in the years before 2010, the Haiti

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Sending a Message of Accountability: SMS Helps Improve Services after Pakistan Floods

This case study illustrates how Strengthening Participatory Organization (SPO), a Pakistani NGO, worked alongside the Popular Engagement Policy Lab (PEPL) and Raabta Consultants to implement a Complaints and Response Mechanism (CRM) using FrontlineSMS after the 2011 monsoon flooding in Sindh, Pakistan. Sending a Message of Accountability: SMS Helps Improve Services after Pakistan Floods http://www.frontlinesms.com/wp-content/uploads/2013/07/frontlineSMS_Pakistan_Floods_280513.pdf

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