Business Continuity Planning Help Desk

National Society business continuity planning is a priority as the Red Cross Red Crescent plays a critical role in emergency response, particularly now in the context of COVID-19. Through access to guidance and shared good practices, National Societies can comprehensively plan and strengthen their ability to maintain relevant country-wide services to communities affected by a crisis.

This Help Desk is an information and referral resource created by the International Federation of Red Cross Red Crescent Societies (IFRC) and the Global Disaster Preparedness Center (GDPC) to directly support National Societies in this planning process.

Find more information in the one-pagers in English, Spanish, French, Arabic, Russian.

  • Multilingual guidance and tools
  • Self-support via interactive FAQ
  • Learning webinars and resources
  • Direct technical support via email:

Frequently Asked Questions

The following Frequently Asked Questions (FAQ) cover some of the general concepts behind the current COVID-19 outbreak and National Society Business Continuity. They will be further expanded as more questions are submitted.

Available in English, Spanish, French, Italian, and Russian.


Frequently Asked Questions include:

  • What is the difference between quarantine, isolation and social distancing?
  • Where can I go for COVID-19 updtades?
  • What does Business Continuity mean for the Red Cross Red Crescent National Societies?
  • What components should a Business Continuity Plan include?
  • Who can I contact for more information or assistance?

…and many more  here


La Foire aux Questions comprend:

  • Quelle est la différence entre la quarantaine, l’isolement et l’éloignement social?
  • Où puis-je aller pour des messages actualisés sur le COVID-19?
  • Que signifie la continuité des activités pour les Sociétés nationales de la Croix-Rouge et du Croissant-Rouge?
  • Quels éléments un plan de continuité des activités devrait-il comprendre?
  • Qui puis-je contacter pour plus d’informations ou d’assistance?

…et bien d’autres ici


Nuestras preguntas más frecuentes incluyen:

  • ¿Cuál es la diferencia entre cuarentena, aislamiento y distanciamiento social?
  • ¿Dónde puedo ir para actualizaciones sobre el COVID-19?
  • ¿Qué significa Continuidad de Negocio para las Sociedades Nacionales de la Cruz Roja y de la Media Luna Roja?
  • ¿Qué componentes debe incluir un plan de continuidad de negocio?
  • ¿A quién puedo contactar para obtener más información o asistencia?

y muchas más aquí 

help desk

Tools and Guidance

Official IFRC guidance helps you keep your National Societies up and running through the COVID-19 crisis

Business Continuity Planning Template for National Societies
Business Continuity Planning

Related links

Find additional Business Continuity Planning (BCP) resources from the leading global health authorities

Related Topics

Business Continuity Program, Communicable Disease, Community Disaster Response Teams